Remember, however, that this policy only pertains to products sold and delivered by Organo Gold. Your purchases from third-party merchants will be delivered at a specific time; should any errors arise regarding pricing they may follow different practices than Organo Gold does.

Organo Gold grants you a limited license to access and make personal use of this website, without downloading (other than page caching) or otherwise changing any portion thereof without their express written permission.

Refund Policy

Organo Gold strives to ensure complete customer satisfaction with everything it offers – starting from its website and product selection process through to delivery. For this reason, any product determined as “defective” must be returned immediately (please refer to Section B for return procedures) so Quality Control can examine and confirm its nature before reexamining similar lots or batches of similar products within similar lots or batches.

Returns must include both an original receipt and products unopened and in resalable condition for processing to take place successfully. Any returns which do not meet this criteria will be sent back at their expense to the Customer.

Organiso Gold Distributors may return for refund any product and sales aids (marketing tools) purchased personally within one year from receipt or the time limit in MA, GA, LA, WY and WY (whichever is greater). Any products/sales aids marked “non-returnable”, discontinued items or seasonal offerings cannot be returned for a refund.

You are granted a limited license to access and utilize this site and its contents for your own personal purposes. This license does not grant anyone permission to reproduce, duplicate, copy, sell or resell this site or its content commercially without Organo’s express written approval. Framing or using other framing techniques to enclose trademarks, logos, or any other proprietary information (including images, text, page layout or form) on this site without first receiving Organo’s express written approval is strictly forbidden and any unauthorized use terminates any permission or license given by Organo.

Defective Products

Organo is committed to customer satisfaction. If any product deemed “defective” by our Quality Control is in any way, please return it (please refer to Return Policy for details). Defective items will then be carefully scrutinized to ascertain their cause; should it indeed be found to be defective it will be either replaced with another of equal quality or the purchase price will be refunded accordingly. Reviews, comments, photos and other content posted or submitted through Organo may include illegal content as well as those which are obscene, defamatory, infringing intellectual property rights or otherwise injurious in terms of being detrimental or injurious third parties.

Resalable Products

At Organo Gold, our aim is to achieve customer satisfaction from start to finish and this effort starts from our website all the way through to selecting a product of choice. In order to do this, anything considered defective will be carefully reviewed by Organo Gold‘s quality control department (please see document B for return procedures), with any products found that do not conform with our quality norms immediately being returned for examination and possible removal or return procedures (document B provides further detail on return procedures).

This web page and any part thereof should not be reproduced, duplicated, copied, sold, leased back to Organo Gold for commercial use without their express written approval. You cannot encase or use techniques of encasing to surround any trademark, logotype, information (such as images or text from pages designed by them), nor place metaetiquettes or hidden texts using Organo Gold‘s name unless specifically permitted to do so; any unauthorized usage forfeits its license and permits granted by Organo Gold.

Distributors who opt to cancel or terminate their Distributor Agreement can return any products and sales aids (marketing tools) that they personally purchased from Organo Gold as long as it remains in resalable condition and hasn’t been used. Any resalable merchandise returned within one year (no time limit applies in MA, GA, LA and WY) shall be credited back at 90% of its net cost less any setoffs and legal claims that have been asserted against it. Items clearly identified at the time of sale as non-returnable, discontinued or seasonal are not resalable items and OG does not guarantee or represent that an Independent Representative will attain a particular income level; their success ultimately depends on various factors including business skills, ambition, time commitment and activity commitment as well as market dynamics and demographics.

Returns

If your product does not arrive as scheduled or is defective in any way, Organo Gold offers full refunds within the timelines outlined above. Returns submitted after this period will only be considered at their sole discretion.

Organo Gold will lose the ability to operate as a profitable business while maintaining goodwill and customer support within its industry of Ganoderma-based products and beverages without an injunction, as determined by the court. Furthermore, an injunction serves the public interest.

Channel 5 News has unearthed more complaints against Organo Gold, a multilevel marketing company offering coffee marketed as healthier than regular brew. The Federal Trade Commission, which protects consumers from harmful business practices, has received multiple consumer complaints dating back to 2010, along with attorney general complaints in Texas, Florida and Mississippi against Organo Gold products. Furthermore, FDA is investigating Organo Gold because of unverifiable medical claims about its products; consumers should always consult a physician prior to starting any medication or supplement regimen.