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Organo Gold Customer Service
Mark your package clearly with an RMA number. Upon acceptance, 90% of the net cost will be reimbursed to you.
Mushrooms might not come to mind immediately when considering coffee, but mushrooms are essential to Organo Gold‘s success. Their flagship product Ganoderma comes from a type of mushroom found on wood surfaces.
Customer Service
The company website features an online customer support center to answer customer inquiries, handle shipping/return issues, as well as answer product quality/safety related inquiries. Furthermore, dedicated teams exist within the company to manage these tasks effectively.
Organo Gold was established as a network marketing firm in 2008 with offices around the globe to sell coffee and related products, such as Gourmet Royal Black coffee containing Reishi mushroom extract for health benefits. Other offerings from Organo Gold include teas, supplements and body care items – some herbalists consider Reishi an adaptogen that can help combat stressors such as fatigue or illness.
Though it’s relatively new, the company has caused considerable debate in its short existence. Critics have accused it of making false or exaggerated claims regarding potential income that individuals can earn as distributors for its wares; Federal Trade Commission records indicate at least 55 complaints have been lodged against it through Freedom of Information Act requests.
Individuals wishing to become Organo Gold distributors must purchase one of three packages – Bronze, Silver or Gold. Each costs 45 euros (approximately US $65 US), providing access to distributor prices on company products at wholesale. To take advantage of discounts available through these packages, submit the appropriate paperwork and pay any necessary fees before receiving their Welcome Kit containing business tools and promotional material from Organo Gold.
Distributors of Organo Gold can generate profits by selling the products directly to consumers or recruiting other people as distributors, earning a percentage of sales made by those they recruited. Furthermore, those looking for ways to advance in their careers with Organo Gold may take advantage of its Fast Track Bonus which offers rewards when they increase sales volume and receive bonuses.
Distributors can utilize the website to promote Organo Gold products and acquire new customers, while also finding various training materials to assist their success in business. However, please be aware that some of this material may no longer be accurate or up-to-date.
Distributor Support
Organo Gold Independent Distributor Application is an essential step for potential new distributors who wish to register their business with Organo Gold. It provides an efficient means of collecting personal details as well as outlining commitment and terms associated with becoming an Organo Gold distributor, all within one convenient form online that must be filled out completely before being submitted for review and consideration.
This form requires applicants to provide personal details, including Social Security Number, full name and contact phone number as well as their desired Starter Kit package selection. In order for it to be signed by their sponsor who recruited them into Organo Gold it must also be submitted within 30 days after signing.
In addition to containing a non-compete clause, Organo’s Distributor Agreement includes an anti-competition provision which prohibits terminated distributors from joining another business that sells ganoderma-based products competing with those offered by Organo. However, its necessity remains uncertain.
Although the Court does not possess direct evidence of attrition, sufficient circumstantial evidence supports a finding that the company has experienced serious internal difficulties. Attrition rates appear to have spiked immediately following February 2016 announcement and there have been multiple e-mails sent from distributors reporting poor product sales and low commissions.
Individuals looking to become Organo Gold distributors can visit their company’s official website in order to explore this opportunity. Visitors are invited to leave reviews, comments, photos, or any other content; send e-cards; submit suggestions and questions; as well as leave reviews that are appropriate and do not violate intellectual property rights or violate privacy – these includes content such as software viruses, political campaigning, solicitations of services for commercial gain, chain letters or mass mailings.
Are You an Active or Former Military Personnel? Apply For Organo Gold Military Discount! This program offers discounts to active duty, veteran, and their family members; in addition to discounts you may even receive recognition and rewards for your military service!
Product Support
Although issues with Organo Gold products are rarely experienced, if any arise it’s important to know. For instance, if you believe you may have purchased something defective it should be returned immediately for inspection by Quality Control who will either replace or refund its purchase price depending on what has occurred.
As you provide some of your personal data to third parties – such as those helping to guide your navigation of the site and process purchases or registrations – they each have their own privacy policies that should be carefully read through before providing any personal data to these entities.
General rules permit you to post reviews, comments, photos and other content; send e-cards and communications; make suggestions, ideas or submit other forms of feedback provided that the material does not violate any laws, codes of conduct, privacy protection policies or intellectual property rights of a third party. It is your responsibility to ensure your posts do not contain software viruses or harmful components; Organo Gold reserves the right but not obligation to monitor, edit or remove such activity or content.
L&A Ventura also claims that the non-compete clause is unreasonable because it prohibits Defendants from engaging in “any opportunity that directly competes with Organo Gold in offering ganoderma-based products.” Dkt # 11 (Balthuis Decl.) Ex. 1 at 6. However, this Court disagrees with L&A Ventura on both points; first because its language likely does not violate public policy; second due to L&A Ventura citing case law on which this would likely render unenforceable its enforcement.
Legal Issues
Organo Gold International (OG), a multi-level marketing company, distributes coffee products made with Ganoderma infused extract throughout the US and 30 other countries. Distributors work as independent contractors rather than an employee of Organo Gold. OG offers several income opportunities such as recruiting new distributors to sell its products as well as business training seminars and conventions tailored specifically for its distributors.
OG’s Distributor Agreement and Policies and Procedures contain numerous provisions regarding their business practices, compensation, and dispute resolution. For example, OG requires distributors to attempt nonbinding mediation before filing suit – this process is explained more fully in their Policies and Procedures. OG also prohibits distributors from “cross sponsoring”, or recruiting representatives from another distribution level – this prohibition extends both when recruiting from within their downline organization as well as from outside. The parties do not seriously dispute that this prohibition extends to representatives recruited from both within as well as outside their downline organization.
Plaintiff Tow claims that Cocheu, Gallardo and Buggs stole AmeriSciences’ distributor list and WMS software without permission, breached fiduciary duties, engaged in tortious interference with business relationships and engaged in unjust enrichment and fraudulent transfer practices. Tow has presented substantial evidence of actual damages; consequently the district court denied their motion to exclude testimony from OG’s damage expert witness.
User agreement of the OG Website permits users to post reviews, comments, photos and other content; send e-cards; submit suggestions, ideas, questions or other forms of input as long as the material does not violate laws, be defamatory, invade privacy rights or infringe intellectual property rights or contain software viruses, political campaigning materials or solicitations for products/services, chain letters or mass mailings – which OG reserves the right (but not obligation) to remove.
OG provides its independent distributors with limited access to one another’s email, ID and shipping details in order to promote interaction among members of its community. Furthermore, the website permits independent distributors to purchase goods or services from third-party sellers using its site, or participate in programs which require certain levels of personal information for participation – in these situations personal data will be passed onto that third-party and its privacy policies will apply accordingly.